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Customer reviews of Moff Motors Ltd

At Moff Motors Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Moff Motors Ltd

Moff Motors Ltd
5
5.0

Based on 491 customer reviews

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  • 5

    Very disappointing customer service

    By Monika T on 02 April 2021 | Verified purchase

    It's second time I was buying from this place but it was definitely last. There was a mistake made with the quote and valuation given to me and car was sold to me without being serviced. Car should have had its 2 years service before I picked it up but instead they told me that I don't need a service until 18000 miles. Yes it was all rectified in the end but no apology and they made me feel like it was my fault. Very bad customer service.

    Reply from Moff Motors Ltd on 03/04/21

    Monika, I have to say I am very surprised by your comments. Firstly the mistake regarding your quote was apologised for and explained very clearly to you and left with you to decide whether you wished to proceed with the deal, which you subsequently chose to do. With regard to the service yes there was a genuine mistake made, never was it intentional and as soon it was brought to my attention we had the car back at your earliest convenience in order to carry out the service. I am not sure how you could feel the service not being carried out could be contrived to be your fault. Our 5 Star Reviews would accurately reflect on how we treat our customers even when there is a genuine mistake made.


  • 5

    Choose Moff Motors for your next Ford

    By Duane S on 29 March 2021 | Verified purchase

    It’s strange times buying a car you can’t look round or test drive but as I found out at Moff Motors they had all that covered, was very happy with how I was talked me through the “new process” I must say none of it bothered me as I’d done my homework on the car I wanted to buy, the process was reasonably quick- 6 days from speaking to Dan to driving it away!! At no point is there any pressure applied I felt very comfortable with that, in the past I’ve had to fight off all the extras your faced with but hats off there was none of that to contend with. I guess if you asked me if I’d recommend Moff Motors to friends and family the answer would be yes and will I buy my next car from them I would answer with.... yes.. there’s no reason why I wouldn’t

    Reply from Moff Motors Ltd on 30/03/21

    Duane, thank you for those eloquent words, hopefully will get to meet you when we get back to some form of normality!


  • 5

    SHOW'S THE SMALL BUSINESS is as good as THE MULTI

    By Geoff M on 26 March 2021 | Verified purchase

    THE SALES ManWAS,very friendly ,Helpfull,Answerd all of the questions.Only went there on the off chance came away with another car.would .highly recomend coffee was good too.

    Reply from Moff Motors Ltd on 29/03/21

    Thank you very much, I hope Mrs M enjoys her new car.


  • 5

    Would highly recommend Moff motors

    By Andy W on 26 March 2021 | Verified purchase

    Was a very good experience was seemless and nothing was to much trouble would highly recommend

    Reply from Moff Motors Ltd on 29/03/21

    Thanks Andy, it was a pleasure doing business with you despite never meeting you!


  • 5

    Moff Motors - Genuine, Knowledgeable, and Helpful.

    By Jon S on 24 March 2021 | Verified purchase

    Over the past 6 years we have bought two Ford vehicles from Moff Motors, and have been happy to travel from Devon to do so. We find them very genuine, knowledgeable, and helpful. Their speciality is low mileage, nearly new, and high spec Fords, and we highly recommend them.


  • 5

    Extremely good. Excellent car as well

    By Jeremy C on 22 March 2021 | Verified purchase

    Excellent service. Talked everything through thoroughly over the phone. Honoure trade in price. Very helpful right through. When I went up to collect car, very friendly greeting. Would definitely buy from them again.


  • 5

    Highly recommend

    By Nicola G on 20 March 2021 | Verified purchase

    Friendly and far more personal service than the large dealerships which are basically just a tick box experience, they could learn a lot from Moff Motors!

    Reply from Moff Motors Ltd on 22/03/21

    Much appreciated, it was great to meet you both and thanks for the heads up with those photos! They have been updated,!


  • 5

    Great service

    By Jonathan B on 16 March 2021 | Verified purchase

    Helpful advice and great service - highly recommend!

    Reply from Moff Motors Ltd on 18/03/21

    Thanks very much, I hope you enjoy your first new car!


  • 5

    Good Friendly Service

    By David M on 15 March 2021 | Verified purchase

    My first experience of buying a used car online. Got a satisfactory trade in valuation from Autotrader. Salesman contacted me the same day to agree valuation and answer questions about the car I was proposing to purchase. He was straightforward to deal with, helpful and not pushy. When I came to collect the new car, everything was ready and the exchange was easy. First time I have given a five star rating to a motor dealer.

    Reply from Moff Motors Ltd on 18/03/21

    I hope Mrs M is enjoying her new car? Many thanks for those kind words, its much appreciated.


  • 5

    New Ford Puma

    By Abigail H on 13 March 2021 | Verified purchase

    Brilliant service from all the staff. Nothing too much trouble even in these strange times requiring a contactless sale and transaction.

    Reply from Moff Motors Ltd on 18/03/21

    Thanks Abi, welcome to the Ford Badge!


Moff Motors Ltd

Telephone:
01963 350310

Opening times

Monday 08:00 - 18:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 18:00
Thursday 08:00 - 18:00
Friday 08:00 - 18:00
Saturday 08:00 - 17:30
Sunday Closed

Moff Motors Ltd

Address:
Castle Cary,
Castle Cary,
Somerset,
BA7 7PF