Customer reviews of Moff Motors Ltd

By Jillian Ford on 12 April 2021 | Verified purchase

We found that the salesman was very approachable, and no pressure to buy. Have purchased about 6 Ford cars from this garage, and will do again.

Reply from Moff Motors Ltd on 12/04/21

Hope you had a lovely birthday drive in the new Fiesta, thanks for those kind words.

By KennyA on 09 April 2021 | Verified purchase

Was initially concerned about buying a car from a long distance (over 300 miles) but they had exactly the car and spec I was after. Communication either over email or phone was excellent - was a pleasure doing a deal with Mark. Car was delivered in fantastic condition and we are very happy with it. Don't let distance put you off - I'll certainly consider buying from Moff motors again - many thanks!

Reply from Moff Motors Ltd on 09/04/21

Hi Kenny, many thanks for the lovely review, it's really appreciated. This is the first Home Delivery that we've made to Scotland but i'm sure it won't be the last!

By Kerry Archibald on 08 April 2021 | Verified purchase

A very friendly and helpful Dan made our purchase super easy. After a quick call on Tuesday morning our car was ready by 1600 Wednesday. Having to buy via click and collect is not something i would normally do however, Our Kuga was presented in immaculate condition and just as described. Excellent service, I would highly recomend.

Reply from Moff Motors Ltd on 08/04/21

Many thanks Kerry, I hope Caroline enjoys her new car and look forward to seeing you back in the future.

By Malcolm R on 04 April 2021 | Verified purchase

Usual high level of service received despite current restrictions.

By Bob S on 03 April 2021 | Verified purchase

Well from start to end of the process run so smooth. Both salesmen were both very amiable and easy to talk to . Never bought a car in lockdown restrictions before, and to be honest when parting with a lot of money not being able to come and see vehicle, i had to trust their judgment. Looking at the pictures they compiled for me they were very clear. It made my mind up there and then. And a few days on and I’ve collected the car and love it , lovely to drive and fun. Would definitely recommend Moffs motors . A pleasure doing business and hope you get back to normal and have a wonderful year. Stay safe. Bob from Swindon.

By Lee K on 03 April 2021 | Verified purchase

Excellent, very friendly and helpful. Helped explain added gadgets.

By Chris B on 02 April 2021 | Verified purchase

Have bought several cars from here now and always relaxed and professional transaction. Indeed I trust the quality of stock from their description as they what I expect. I'm sure my recent purchase won't be the last!

Reply from Moff Motors Ltd on 03/04/21

Thanks Chris, great to sell you yet another car. They are beginning to mount up! Your loyalty is greatly appreciated.

By Monika T on 02 April 2021 | Verified purchase

It's second time I was buying from this place but it was definitely last. There was a mistake made with the quote and valuation given to me and car was sold to me without being serviced. Car should have had its 2 years service before I picked it up but instead they told me that I don't need a service until 18000 miles. Yes it was all rectified in the end but no apology and they made me feel like it was my fault. Very bad customer service.

Reply from Moff Motors Ltd on 03/04/21

Monika, I have to say I am very surprised by your comments. Firstly the mistake regarding your quote was apologised for and explained very clearly to you and left with you to decide whether you wished to proceed with the deal, which you subsequently chose to do. With regard to the service yes there was a genuine mistake made, never was it intentional and as soon it was brought to my attention we had the car back at your earliest convenience in order to carry out the service. I am not sure how you could feel the service not being carried out could be contrived to be your fault. Our 5 Star Reviews would accurately reflect on how we treat our customers even when there is a genuine mistake made.

By Geoff M on 26 March 2021 | Verified purchase

THE SALES ManWAS,very friendly ,Helpfull,Answerd all of the questions.Only went there on the off chance came away with another car.would .highly recomend coffee was good too.

Reply from Moff Motors Ltd on 29/03/21

Thank you very much, I hope Mrs M enjoys her new car.

By Andy W on 26 March 2021 | Verified purchase

Was a very good experience was seemless and nothing was to much trouble would highly recommend

Reply from Moff Motors Ltd on 29/03/21

Thanks Andy, it was a pleasure doing business with you despite never meeting you!