Customer reviews of Moff Motors Ltd

By Sean W on 24 March 2017 | Purchase not verified

Sad, because they used the ‘scam’ of charging for a 'Diagnostic' when I only asked for the spark plugs to be changed on a 52 Polo. I supplied the plugs, mentioned they were tight and that it might need a coil or two; in the event, just one. Is a ‘Diagnostic’ required to change a flat tyre too? When will garages learn that they loose good will and customers this way. Diagnosing faults is part of the expertise provided and should be costed into over-heads, unless it is the only service requested.

Reply from Moff Motors Ltd on 25/03/17

Good afternoon Mr Wellband, I am very disappointed to read your comments above. The use of the word scam implies that we knowingly have a system in place in order to defraud our customers which I completely refute and find very offensive. I shall however talk to my Service Manager on Monday, gather all the relevant facts and contact you therein after to discuss further.

By Paul E on 12 March 2017 | Purchase not verified

I was after a particular spec of Ford Mondeo and a search on' showed details of a vehicle which matched my requirements at Moff Motors. Although I lived some considerable distance away in Sheffield, the full description and detailed photographs on the company's website wetted my appetite, so I contacted Dan Spencer to confirm the vehicle was still available. Dan was very obliging and gave me the full low down on the vehicle, even giving me an honest provisional quote to part exchange my old vehicle over the phone, with the proviso my description was accurate. I made arrangements to travel down the following day and Dan confirmed he would reserve the vehicle for my viewing. Dan was as pleasant face to face with the vehicle having been prepared for my inspection. I took the car for a test drive and we completed the deal without the usual hassle and drama I've previously experienced when purchasing a new vehicle. An excellent overall experience !

By Andy H on 26 February 2017 | Purchase not verified

After a lot pressurised sales patter at frachise garages, I decided to go back to where I bought my last car. moff motors all beit 100 miles from where we live, what a difference no pressurised selling,. bought a car from moff 6 years ago and surprised that they recognised me from the last time. bought another car due to the fact they are genuine people and confident that any concerns or issues would be addressed. not had any as yet.

By John S on 10 February 2017 | Purchase not verified

Goooood

By Paul & Tracy H on 31 December 2016 | Purchase not verified

Although we ended up buying from elsewhere, we were impressed by the professional, friendly and honest opinion from Dan, joint MD. We were allowed an unaccompanied test drive and received the best value quotation for a trade in. We would definitely return to Moff Motors next time we decide to buy. Well worth the 1.25 hr drive up from Bournemouth and thank you for the coffee.

By Stephen W on 17 November 2016 | Purchase not verified

Just done my 4th deal with Moff Motors. What a pleasure they are to deal with, genuinely friendly staff, great cars at sensible prices, and unlike many large franchise dealers, they do know how to trade cars. Genuinely recommend them to anybody looking for a fair deal on great cars.