Customer reviews of Moff Motors Ltd

By Malcolm R on 04 April 2021 | Verified purchase

Usual high level of service received despite current restrictions.

By Bob S on 03 April 2021 | Verified purchase

Well from start to end of the process run so smooth. Both salesmen were both very amiable and easy to talk to . Never bought a car in lockdown restrictions before, and to be honest when parting with a lot of money not being able to come and see vehicle, i had to trust their judgment. Looking at the pictures they compiled for me they were very clear. It made my mind up there and then. And a few days on and I’ve collected the car and love it , lovely to drive and fun. Would definitely recommend Moffs motors . A pleasure doing business and hope you get back to normal and have a wonderful year. Stay safe. Bob from Swindon.

By Lee K on 03 April 2021 | Verified purchase

Excellent, very friendly and helpful. Helped explain added gadgets.

By Chris B on 02 April 2021 | Verified purchase

Have bought several cars from here now and always relaxed and professional transaction. Indeed I trust the quality of stock from their description as they what I expect. I'm sure my recent purchase won't be the last!

Reply from Moff Motors Ltd on 03/04/21

Thanks Chris, great to sell you yet another car. They are beginning to mount up! Your loyalty is greatly appreciated.

By Monika T on 02 April 2021 | Verified purchase

It's second time I was buying from this place but it was definitely last. There was a mistake made with the quote and valuation given to me and car was sold to me without being serviced. Car should have had its 2 years service before I picked it up but instead they told me that I don't need a service until 18000 miles. Yes it was all rectified in the end but no apology and they made me feel like it was my fault. Very bad customer service.

Reply from Moff Motors Ltd on 03/04/21

Monika, I have to say I am very surprised by your comments. Firstly the mistake regarding your quote was apologised for and explained very clearly to you and left with you to decide whether you wished to proceed with the deal, which you subsequently chose to do. With regard to the service yes there was a genuine mistake made, never was it intentional and as soon it was brought to my attention we had the car back at your earliest convenience in order to carry out the service. I am not sure how you could feel the service not being carried out could be contrived to be your fault. Our 5 Star Reviews would accurately reflect on how we treat our customers even when there is a genuine mistake made.

By Geoff M on 26 March 2021 | Verified purchase

THE SALES ManWAS,very friendly ,Helpfull,Answerd all of the questions.Only went there on the off chance came away with another car.would .highly recomend coffee was good too.

Reply from Moff Motors Ltd on 29/03/21

Thank you very much, I hope Mrs M enjoys her new car.

By Andy W on 26 March 2021 | Verified purchase

Was a very good experience was seemless and nothing was to much trouble would highly recommend

Reply from Moff Motors Ltd on 29/03/21

Thanks Andy, it was a pleasure doing business with you despite never meeting you!

By Jon S on 24 March 2021 | Verified purchase

Over the past 6 years we have bought two Ford vehicles from Moff Motors, and have been happy to travel from Devon to do so. We find them very genuine, knowledgeable, and helpful. Their speciality is low mileage, nearly new, and high spec Fords, and we highly recommend them.

By Jeremy C on 22 March 2021 | Verified purchase

Excellent service. Talked everything through thoroughly over the phone. Honoure trade in price. Very helpful right through. When I went up to collect car, very friendly greeting. Would definitely buy from them again.

By Nicola G on 20 March 2021 | Verified purchase

Friendly and far more personal service than the large dealerships which are basically just a tick box experience, they could learn a lot from Moff Motors!

Reply from Moff Motors Ltd on 22/03/21

Much appreciated, it was great to meet you both and thanks for the heads up with those photos! They have been updated,!