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Customer reviews of Moff Motors Ltd

At Moff Motors Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Moff Motors Ltd

Moff Motors Ltd
5
5.0

Based on 525 customer reviews

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  • 5

    Car purchase

    By Malcolm R on 04 April 2021 | Verified purchase

    Usual high level of service received despite current restrictions.


  • 5

    My nearly new Ford Puma.

    By Bob S on 03 April 2021 | Verified purchase

    Well from start to end of the process run so smooth. Both salesmen were both very amiable and easy to talk to . Never bought a car in lockdown restrictions before, and to be honest when parting with a lot of money not being able to come and see vehicle, i had to trust their judgment. Looking at the pictures they compiled for me they were very clear. It made my mind up there and then. And a few days on and I’ve collected the car and love it , lovely to drive and fun. Would definitely recommend Moffs motors . A pleasure doing business and hope you get back to normal and have a wonderful year. Stay safe. Bob from Swindon.


  • 5

    Very pleased, excellent customer service

    By Lee K on 03 April 2021 | Verified purchase

    Excellent, very friendly and helpful. Helped explain added gadgets.


  • 5

    Friendly, professional and trustworthy

    By Chris B on 02 April 2021 | Verified purchase

    Have bought several cars from here now and always relaxed and professional transaction. Indeed I trust the quality of stock from their description as they what I expect. I'm sure my recent purchase won't be the last!

    Reply from Moff Motors Ltd on 03/04/21

    Thanks Chris, great to sell you yet another car. They are beginning to mount up! Your loyalty is greatly appreciated.


  • 5

    Very disappointing customer service

    By Monika T on 02 April 2021 | Verified purchase

    It's second time I was buying from this place but it was definitely last. There was a mistake made with the quote and valuation given to me and car was sold to me without being serviced. Car should have had its 2 years service before I picked it up but instead they told me that I don't need a service until 18000 miles. Yes it was all rectified in the end but no apology and they made me feel like it was my fault. Very bad customer service.

    Reply from Moff Motors Ltd on 03/04/21

    Monika, I have to say I am very surprised by your comments. Firstly the mistake regarding your quote was apologised for and explained very clearly to you and left with you to decide whether you wished to proceed with the deal, which you subsequently chose to do. With regard to the service yes there was a genuine mistake made, never was it intentional and as soon it was brought to my attention we had the car back at your earliest convenience in order to carry out the service. I am not sure how you could feel the service not being carried out could be contrived to be your fault. Our 5 Star Reviews would accurately reflect on how we treat our customers even when there is a genuine mistake made.


  • 5

    SHOW'S THE SMALL BUSINESS is as good as THE MULTI

    By Geoff M on 26 March 2021 | Verified purchase

    THE SALES ManWAS,very friendly ,Helpfull,Answerd all of the questions.Only went there on the off chance came away with another car.would .highly recomend coffee was good too.

    Reply from Moff Motors Ltd on 29/03/21

    Thank you very much, I hope Mrs M enjoys her new car.


  • 5

    Would highly recommend Moff motors

    By Andy W on 26 March 2021 | Verified purchase

    Was a very good experience was seemless and nothing was to much trouble would highly recommend

    Reply from Moff Motors Ltd on 29/03/21

    Thanks Andy, it was a pleasure doing business with you despite never meeting you!


  • 5

    Moff Motors - Genuine, Knowledgeable, and Helpful.

    By Jon S on 24 March 2021 | Verified purchase

    Over the past 6 years we have bought two Ford vehicles from Moff Motors, and have been happy to travel from Devon to do so. We find them very genuine, knowledgeable, and helpful. Their speciality is low mileage, nearly new, and high spec Fords, and we highly recommend them.


  • 5

    Extremely good. Excellent car as well

    By Jeremy C on 22 March 2021 | Verified purchase

    Excellent service. Talked everything through thoroughly over the phone. Honoure trade in price. Very helpful right through. When I went up to collect car, very friendly greeting. Would definitely buy from them again.


  • 5

    Highly recommend

    By Nicola G on 20 March 2021 | Verified purchase

    Friendly and far more personal service than the large dealerships which are basically just a tick box experience, they could learn a lot from Moff Motors!

    Reply from Moff Motors Ltd on 22/03/21

    Much appreciated, it was great to meet you both and thanks for the heads up with those photos! They have been updated,!


Moff Motors Ltd

Telephone:
01963 350310

Opening times

Monday 08:00 - 18:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 18:00
Thursday 08:00 - 18:00
Friday 08:00 - 18:00
Saturday 08:00 - 17:30
Sunday Closed

Moff Motors Ltd

Address:
Castle Cary,
Castle Cary,
Somerset,
BA7 7PF