Customer reviews of Moff Motors Ltd

By Paul J on 15 February 2021 | Verified purchase

After seeing a car on Autotrader I was directed to Moff motors website, then I phoned the sale team. In phone call all my questions answered and agreed a price on the new car. The team explained the delivery costs(for a distance delivery over 160miles away) which were fair and agreed a time slot. Then we moved on to payment firstly I agreed a price for my part exchange which was very good, then agreed to pay by bank transfer (full credit card payment wasn't excepted due cost to the dealer and I can see that).I paid a £500 deposit which was allowed by credit card and agreed to pay the balance the day before the delivery of the car. The delivery drive call when he was half an hour away and arrived on time. The car was valeted prior to delivery however people should accept a certain amount of road dirt on a car in bad weather conditions. All paperwork was explained and was correct. I can recommend Moff Motor for distance selling and will be my first port of call next time brill service

Reply from Moff Motors Ltd on 16/02/21

Morning Paul, Thanks so much for that review it is very much appreciated.

By Mark C on 12 February 2021 | Verified purchase

Absolutely fantastic service 👍🏻👍🏻 love my new Focus

Reply from Moff Motors Ltd on 12/02/21

Thanks Mark, thats great to hear.

By Myra H on 06 February 2021 | Verified purchase

Excellent service as always. Detailed handover and professional service.

Reply from Moff Motors Ltd on 12/02/21

Appreciate that Myra, thank you.

By Jon R on 05 February 2021 | Verified purchase

Sales team very friendly ,no pressure selling cars are top quality I was very happy with purchase

Reply from Moff Motors Ltd on 12/02/21

Thanks Jon, it was great to sell to you for the first time, see you at service time.

By John H on 03 February 2021 | Verified purchase

Myself and another family member have now bought 3 cars off Moff Motors and all have been superbly presented and offered excellent value for money.The latest purchase due too current restrictions was bought over the phone and email and delivered to my home.It was exactly as described and the whole operation was smooth and efficient,highly recommend their attention to detail in this different way of Covid purchasing.Good old school customer service. .

Reply from Moff Motors Ltd on 12/02/21

Hi John, Those are very kind words, thank you.

By Emma H on 02 February 2021 | Verified purchase

A very different experience due to COVID restrictions - however, the Sales Team were great in managing our queries and very responsive to emails and phone calls.

Reply from Moff Motors Ltd on 12/02/21

Much appreciated , I do hope you are enjoying your new car!

By Tony T on 02 February 2021 | Verified purchase

Very impressed with the service I received,I used the click and collect service which can be abit worrying with not actually being able to see the car ,but after speaking to salesperson paid deposit and collected car 2 days later .car was exactly as described so no worries there and all backed up by a 14 day money back guarantee

Reply from Moff Motors Ltd on 12/02/21

Thanks Tony, it was great to meet you for the first time, hopefully not the last?

By Jillian H on 28 January 2021 | Verified purchase

Very positive experience. The staff were really helpful and knowledgable about the cars, arranged the tax and showed me how all the controls worked before I drive away! And they’ll remind me when service abd MOT is due!

Reply from Moff Motors Ltd on 12/02/21

Thank you, it is nice to have you on board

By Keith N on 16 January 2021 | Verified purchase

Very nice people i bought a car over the phone and arranged for it to be delivered i was updated every day as to the delivery and even got a call after to see if everything was OK the car was as expected it is good as new a big thank you to Moff motor's I would recommend to others as I feel the service was excellent

Reply from Moff Motors Ltd on 12/02/21

Thank you Keith, much appreciated.

By Jon B on 09 January 2021 | Verified purchase

We just purchased our car from Moff Motors and the whole experience was second to none. Very friendly and knowledgeable. Excellent service from a family run business. Nothing was rushed and we were very well looked after.

Reply from Moff Motors Ltd on 12/02/21

Thanks Jon, it was also a very easy and pleasent experience for me as well.